Technical Support

Mail: soporte@tradinglighthouse.com
Skype: soporte@tradinglighthouse.com

You can send your queries to our support email or contact us through Skype for any question related to the installation, configuration or implementation of the algorithm.
 Due to the time differences, if we are not online, wait for our response 24 hours after your query.

FAQ

Support

Lighthouse Trading offers a high level of assistance. You can contact us through email, Skype, Whatsapp, or by creating a Zoom meeting

The process of installation and implementation of the system is personalised. In case you need help, we could assist you via Skype or Zoom
The system also includes a guide and an installation video

There are absolutely no limitations in the support offered by Lighthouse Trading
You can consult all your queries!

Sale

Send us your price queries, and we will send you the budget (no commitment is required)
Moreover, we have different license plans

Credit card (secure payment gateway), bank transfer or PAYPAL

If you need any other payment method, you can always ask us.

It is the user’s responsibility to read the Lighthouse Trading License Agreement,  divulgation and the responsibility exemptions related to speculation, the futures markets and the main products of the financial markets through our risk disclosure

Software products are susceptible to easy replication and duplication. Consequently, we have enforced a stringent no-refund policy for all our software products. By acquiring any of our software products, you acknowledge and consent to abide by our refund policy. Please thoroughly review the agreement before completing a purchase. All sales are considered final.

Algorithm

Algorithmic trading is a modality for carrying out trades in the financial markets
Through the use of algorithms that perform market analysis containing automated rules and procedures, they have the ability to buy and sell financial assets (Stocks, Currencies, Futures, Cryptocurrencies, etc)

You can use one license per computer

Live, funded and simulated trading accounts

You can use it in as many markets as you want

Yes. We offer a guide with all the configurations we use for each market

Yes. Each time that Lighthouse Trading makes an update in its algorithm, you will receive it

Yes, it manages the entry, the evolution of the trade and the exit

With this mode, the algorithm controls the entry of the marker. However, the user intervenes in the trade management, either taking profits before the target (with our Button Box) or changing the StopLoss to Breakeven (entry point)
The user can also limit the algorithm to buy or sell operations
You can disconnect the algorithm with the OFF mode
All the functions are in real-time and without restarting the strategy

Yes. It all depends on your Ninja Trader license

Backtesting does exist, but our strategy evaluation policy is not based on them. According to our judgment, backtesting does happen in ideal worlds and under the terms of market conditions. It contemplates neither slippage nor liquidity. All those facts have a lot of positive influence on backtests, which produce unreliable information

Depending on the market conditions, there are many different alternatives. Hence, in the case of our algorithm, there is no unique way of configuring the strategy
Moreover, the backtest results would be changed when we use the Button Box

Our registers refer to the automatic mode, following the American opening
In addition, this strategy is working daily in different markets
If you need any statistic reports about the efficiency, contact us